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Illustrative example — not a real customer case or platform outcome

See what an AppealSource case report includes

This fictional product-listing example demonstrates the structure and drafting standard. Real findings depend entirely on the supplied notice, seller facts, and applicable official sources.

TikTok ShopIllustrative reportEXAMPLE-0001
RecommendationVerify evidence first
Evidence statusSome records supplied
Case typeProduct listing
Information statusSome details missing

Case summary

The fictional notice alleges inaccurate product information for a 24-ounce stainless-steel bottle listing. The seller states that the capacity shown in the listing matches both the manufacturer specification sheet and photographed retail packaging. The ticket shows an available appeal path; its live deadline must still be verified in Seller Center.

Applicable policy

TikTok Shop Product Listing Policy

Listings must present clear, truthful, and accurate product information. The relevant question is whether the challenged capacity accurately describes the offered product.

Evidence checklist

  • Available Exact written enforcement notice with personal information removed.
  • Available Manufacturer specification sheet identifying a 24-ounce capacity.
  • Available Clear packaging photographs showing the same capacity and product model.
  • Verify The affected listing, product model, and live appeal deadline in Seller Center.

Appeal strategy

Primary positionThe challenged capacity is supported by consistent manufacturer and packaging records.

Before submitting

  1. Confirm that every record refers to the exact affected product model.
  2. Attach the clearest specification and packaging evidence through Seller Center.
  3. Review the draft against the live ticket and submit before its displayed deadline.

Editable appeal draft

I am requesting review of the inaccurate product information enforcement on my 24-ounce stainless-steel bottle listing. The capacity shown in the listing matches the manufacturer specification sheet and the retail packaging for the same product model. I have included those records so the listing details can be compared directly with the product documentation. Based on this evidence, I respectfully request that TikTok Shop reassess the enforcement and restore the listing if the records confirm that the capacity was stated accurately.

The seller must verify every statement and upload the referenced evidence in Seller Center. AppealSource does not submit an appeal or promise an outcome.

Official sources

Review every fact and deadline.

This example is software-generated policy analysis, not legal advice. TikTok Shop controls the outcome.

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