Privacy Policy

We receive the eligibility answers, enforcement notice, context and optional deadline that you choose to submit, plus a case identifier, hashed access token, case status and generated report. We may also receive support messages and limited technical logs needed to secure and operate the site.

We use this information to assess eligibility, create the requested source-backed analysis and draft, provide case access, process support requests, prevent abuse, maintain security and meet accounting or legal obligations. We do not sell case information or use it for advertising.

Do not submit passwords, platform credentials, API keys, payment or bank details, government identifiers, identity documents, buyer personal information, or other unrelated sensitive data. AppealSource does not access your platform account or submit appeals for you.

Lemon Squeezy provides hosted checkout and merchant-of-record payment services; AppealSource receives order and payment-status metadata, not full card details. A third-party AI model provider processes permitted, redacted case text to help ARGUS prepare the analysis and editable draft. Google Analytics is loaded only after you affirmatively accept optional analytics in the notice or later through Analytics settings in the site footer; we do not send notice text, emails, account credentials, case identifiers, payment-provider IDs, or report content to Google Analytics. After consent, allowlisted campaign parameters may be kept for the current browser tab so a later purchase can be attributed. Rejecting or withdrawing optional analytics clears that attribution and stops Google Analytics and individual page history. Anonymous page counts are separate and can be turned off below. Hosting and database providers process the information needed to run the service. These providers may process information internationally under their applicable terms.

We record the steps needed to provide your requested service, including case creation, checkout, payment confirmation and report delivery, even when optional analytics is off. Where our hosting provider supplies reliable approximate country information, we can record the connection country with the case. If you accept optional analytics in the notice or footer settings, we also keep up to 30 public page visits from this tab during the preceding 24 hours and attach them to the case you submit. We do not collect private report paths, URL query values or form contents as browsing history. Existing Google Analytics permission alone does not enable this additional history. This history is retained for at most 30 days; you can withdraw permission through Analytics settings in the footer and request deletion of saved history through support.

Anonymous page totals are retained for up to 90 days. We retain case content, reports and related records only for as long as reasonably necessary to provide the service, maintain security, handle support, reconcile payments and satisfy legal or accounting duties. To request access, correction or deletion, email support@appealsource.com. Some records may need to be retained where a legal or transaction obligation applies.

You may request information about the data associated with your case and ask us to correct or delete it, subject to applicable law and necessary retention. We will use the contact information in your request only to verify and respond.

We may update this policy as the service changes. The current version is posted on this page. Privacy questions and requests can be sent to support@appealsource.com.